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Accepting Returns
If you are not satisfied with your purchase, please contact us at returns@allureart.com to obtain a return authorization number. You can return any item in its original and unworn condition within 15 days for a refund or exchange. Shipping fees are not refunded. Items received after 15 days from date of receipt will not be accepted. Refunds are processed 1 to 3 business days of receipt.
Damaged or Incorrect Items
Please contact us immediately at customerservice@allureart.com if you have received the incorrect item or if your item arrived damaged.
Return and Exchange Instructions
1) Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to insecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
2) Save a copy of the packing slip for your records.
3) Send your package to:
Allure Art
93 Cottage Street # 2
East Boston, MA 02128
USA
4) Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue a refund for packages lost in transit.
Please be careful: You should NOT write jewelry or other jewelry-related words anywhere on the package, as this invites possible theft of the package.
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